Compliments and Complaints

The mission of the Bonner Springs Police Department is policing the community we serve with integrity, respect and professionalism.  

The following principles guide us in accomplishing our mission:

  • We exist to serve the community.
  • We believe in the personal touch.
  • We are fair but firm.
  • How we get the job done is as important as getting the job done.
  • We represent civility and order in a changing world.

We are committed to policing with our community and therefore recognize we are accountable to the public.  We encourage our citizens to ask questions and let us know how we are doing.  Below you will find information to assist you in providing us that feedback.

COMPLIMENTS

Everyone enjoys receiving recognition for their efforts and there is no question that most Bonner Springs Police Department members are doing an outstanding job in our city.  You may also compliment BSPD in person, by phone or through a letter or informal note.  Compliments are a great way to let our members know that you appreciate their work and excellent customer service.

A compliment may include such acts as: courtesy or compassion, significant life saving measures, or other acts in which you feel the member deserves recognition.  Compliments are sent to Captain Nicholson and may be forwarded to the involved member and/or their supervisor.

Compliments can be made in person, by phone or by filling out the Citizen Compliment Form.

COMPLAINTS

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The Department will accept and address all complaints of misconduct in accordance with its policies and applicable federal, state and local law and municipal and county rules and the requirements of any employment agreements.

Personnel complaints include any allegation of misconduct or improper job performance that, if true, would constitute a violation of department policy or federal, state or local law, policy or rule.  Inquires about conduct or performance that, if true, would not violate department policy or federal, state, or local law, policy or rule may be handled informally by a supervisor and shall not be considered a personnel complaint.

All complaints will be courteously accepted by any department member and promptly given to the appropriate supervisor.  Written complaints are preferred but a complaint may also be filed orally, either in person or by telephone.  Complaints will be directed to a supervisor.  If a supervisor is not immediately available the receiving member shall obtain contact information for the supervisor to contact the complainant.  Although not required, complainants are encouraged to file complaints in person so proper identification, signatures, photographs, or physical evidence may be obtained if necessary.

Complaints can be made in person, by phone or by filling out the Citizen Complaint Form.